Combines signed-in user login security, email updates, password updates for password-managed accounts, social sign-in status, authenticator-app two-factor authentication, privacy and connected access review, deactivation requests, display, localization, accessibility, dashboard, and notification preferences for authenticated Mission Control without changing organization or program configuration.
Provides a paid-plan persona-aware natural-language workspace for scoped AidOrbit data answers, product documentation how-to answers, overviews, reports, Mission draft imports, action previews, and confirmation-required next steps.
Generates and reviews AI-assisted staffing proposals for mission schedules.
Shows AI-prioritized operational risks, recommendations, and work requiring attention.
Lets authorized auditors generate organization-scoped evidence packages with approved templates, prerequisite attestations, redaction, retention, secure-link delivery, and audit history.
Prepares Direct Print browser sessions, exports badge handoff files, reprints, audits volunteer badge jobs, and opens badge template work from the current badge printing workflow.
Shows the organization billing read model: current plan, limits, feature access, usage, renewal/cancellation state, latest invoice/payment state, billing contact, Stripe Checkout upgrades, and Stripe Customer Portal actions for payment methods, invoices, subscription changes, and cancellation.
Shows community leader work through the Community Leaders workspace.
Shows one community leader group or subgroup and its operational context.
Shows a focused tab within one community leader group or subgroup.
Manages community leader groups, subgroups, mission scope, reserved spots, rosters, and communications.
Shows role-aware persona guides, product documentation, and searchable help articles.
Routes users to their available Mission Control dashboard; users with multiple available dashboards can choose the one that matches their current work.
Shows donor-authorized Program impact through aggregate approved hours, completed Missions, approved trends, and staff-published privacy-safe stories.
Updates Mission details, schedule, volunteer operations settings, requirements, map points, GoodNearby visibility, image-capable description content, optional logistics templates, Galaxy AI shift drafting, and ICS planning fields when the Mission requires ICS / Incident Command.
Shows live event-day mission instructions, attendance context, and current operational status.
Combines event planning and Mission shift review into one operational calendar scoped by the global program selector, with add-Event, add-Mission, filters, right-side detail preview, multi-date Event scheduling, open-ended Mission registration windows, Event qualification requirements, image-capable Event descriptions, public or private Event audience settings, direct volunteer assignment and batch hour logging for Events and Mission shifts, a Future Calendar Items table for current and upcoming records, and focused record workflows. The old Events route redirects here.
Manages the selected Program media library used by GoodNearby, including uploads, metadata, tags, review status, Program-only publishing, and public GoodNearby approval.
Shows guardian consent, minor participation, and family-related next steps.
Provides access to legacy reporting workflows while newer report pages continue to expand.
Completes passwordless sign-in after a user opens a magic link.
Shows personal tasks, profile, schedule, Missions, programs, applications, teams, skills, credentials, and impact from one Me option.
Provides an email-client style Messages workspace with Personal Inbox, Shared Inbox, persistent Drafts, scheduled Outbox, Sent, Archive, address book recipient groups, program staff shared mailbox recipients, tokenized To/Cc/Bcc recipient entry, individual recipient selection or exclusion, send-as identity, reply all, and channel-specific compose for email, SMS, and in-app messages.
Shows operational changes, notes, and audit history for a Mission. ICS 214 appears only for Missions that require ICS / Incident Command; routine Missions can export the activity log as CSV.
Shows the live Mission operations console with organization-scoped active Missions, map context, Android telemetry, battery readiness, alerts, AI Assist weather visibility and alert summaries, logistics readiness, communications, roster, persisted tracking policy, and activity logging. Program Leaders and Program Staff with Mission Command access can open it from Programs navigation. When no active Mission exists, Mission Command shows an empty state that links to the Missions & Events calendar so staff can create or schedule a Mission. ICS forms, COMU status, ICS 205, and incident-command framing appear only when the selected Mission requires ICS / Incident Command.
Authenticates users into AidOrbit Mission Control from the AidOrbit-branded access screen.
Shows a recovery page when a Mission Control route does not match an AidOrbit workspace page.
Creates a new AidOrbit account for volunteers, staff, or a scoped organization signup that starts with a free Countdown workspace and routes verified leaders into resumable setup.
Explains the shared Mission Control status language: AI, good, action needed, warning, bad, info, neutral, and locked states use color, icon, and label together so operational meaning is never communicated by color alone.
Shows a role-aware Mission workspace. Program Leaders and Program Staff get an operations-first command view with roster, signup, operations, logistics, photo, message, incident, and escalation actions. Volunteers get a signup-first view with shift selection, requirements, program access, directions, team or family participation, photo upload status, and their own registration state.
Lets volunteers search the full visible Mission and program catalog by keyword, organization, program, location, distance, timing, eligibility, and next steps.
Provides incident command forms plus a COMU workspace for ICS 205 channels, ICS 205A contacts, operational messages, communications equipment, logistics-backed resource context, demobilization, print, PDF, and XLSX outputs for a Mission that requires ICS / Incident Command.
Tracks Mission resources, staging, transportation, facilities, logistics requests, issue records, returns, shortage flags, logistics map pins, and CSV export without requiring ICS for routine Missions.
Prepares general Mission roster views and print-ready roster documents. ICS 211 appears only for Missions that require ICS / Incident Command.
Lets Program Leaders and authorized program staff customize reusable Mission templates for the selected program before staff create or edit Missions.
Routes users into the correct mission discovery or mission management experience.
Explains native Android and iOS mobile app access and which mobile workflows live outside the web portal.
Shows volunteer program applications, statuses, follow-up requests, and how each program state affects Mission access. The application-state guide explains submitted, under-review, changes-requested, approved, rejected, and withdrawn states without showing staff-only review notes. In the Volunteer sidebar, this page is grouped under My Programs so pending applications and approved memberships stay together. When starting a Program application, applicants can save a private draft and resume it later; optional PDF, JPEG, and PNG attachments are restricted to the draft. Disaster-response intake, screening, credential review, and readiness follow-up remain volunteer-facing pending states until staff makes a decision.
Shows missions a volunteer can browse, has joined, or has scheduled.
Lets volunteers complete training, open embedded course materials, upload certificates, renew expiring credentials, and download verified transcripts, service certificates, and school-ready service exports.
Shows volunteer hours, service history, recognition, and impact records.
Lets users maintain profile, contact, bio, home address, photo, skills, availability, credentials, hours, recognition, emergency, demographic, volunteer-visible organization custom field, and volunteer-visible program custom field information. Account security, login, privacy, connected access, and personal usability preferences live in Account Settings. Birth date is required so AidOrbit can calculate age-dependent readiness without asking users to maintain a separate age range. Program Leaders should keep mobile phone current because badge templates can use it as the program contact phone.
Lets volunteers update skills and availability for better mission matching.
Shows approved program memberships, in-progress program states, and how organizations, programs, and Missions connect, with Browse Programs and My Applications grouped beneath it in Volunteer navigation.
Shows one volunteer calendar with available and signed-up Missions plus Events, then provides mission attendance and safety actions. In the Volunteer sidebar, Schedule is grouped under Missions so discovery and signed-up commitments stay together.
Shows one service-learning course, group, or class context.
Shows service-learning course progress, reflections, hours, and instructor feedback.
Shows assigned tasks, due-date calendar views, forms, waivers, training, and volunteer action items.
Shows one team response and its roster, mission, and participation details.
Shows team response invitations, memberships, rosters, and team mission details.
Shows one partner agency or lead record.
Shows a focused tab for one partner agency or lead.
Tracks network partner leads, partner agencies, status, and follow-up.
Creates a new Mission with details, volunteer setup, operations settings, map points, optional logistics planning, searchable requirements, Program Leader contact defaults, image-capable description content, Launch AI Assist shift weather summaries, Galaxy AI shift drafting, and visibility. ICS planning fields appear only when Requires ICS / Incident Command is enabled for an eligible Disaster Response / Emergency Management Program.
Controls which notifications a user receives and how they are delivered across Mission Control, Android, and GoodNearby.
Shows recent AidOrbit notifications and operational messages for the signed-in user.
Sends and reviews organization-wide communications across programs and audiences.
Shows organization-wide program, volunteer, Mission, staffing, reporting, risk, communication, and operational priorities from one Organization option. Organization Leaders see leader-only controls when available; Organization Staff see operational pages without leader-only billing controls.
Shows organization data governance controls, scoped inventory and consent counts, retention settings, exports, and auditable privacy-request workflows.
Manages organization-level custom pages, navigation categories, nested navigation, external links, AidOrbit-hosted gallery uploads, AI-assisted copy, and rich page bodies.
Manages which programs appear on the organization GoodNearby Site and their public ordering, copy, and publication state.
Manages organization-level GoodNearby public URL, previews, publishing state, analytics, public links, paid-plan subdomains, Galaxy Enterprise custom domains, signup defaults, and site defaults even before the first program exists. Organization identity, Mission summary, and branding come from Organization Profile. GoodNearby Programs and GoodNearby Pages are focused subpages for public listings and custom site content; Mission visibility is edited from each Mission.
Shows organization-level metrics, trends, and operational insight views.
Shows organization-wide operational health, work queues, and activity.
Maintains organization legal and public identity, locale, timezone, primary contact, branding, public profile, and governed data-sharing settings.
Shows the Launch Center for the fastest path from a new organization workspace to a public GoodNearby Mission volunteers can discover and join.
Manages staff invitations, status changes, searchable staff columns, scoped access review, detailed permission overrides, organization team visibility, and Organization Leader ownership transfer.
Shows organization workspace entry points and account-level operational context.
Lets users set a new password after starting password recovery.
Shows one article from a persona guide.
Lists all articles available within one persona guide.
Shows a page-specific product documentation article for an AidOrbit route.
Lets volunteers browse organizations and programs they can follow, join, apply to, or reapply to, with current-location radius filters based on program mission coordinates and a selected-program view used by application and approved-membership follow-up flows.
Manages only the selected program's volunteer-facing GoodNearby configuration, previews, publishing state, program public copy, program contact details, and public page settings after at least one program exists. Mission-specific GoodNearby visibility is edited from the Mission editor.
Manages selected-program custom pages, navigation categories, nested navigation, external links, AidOrbit-hosted gallery uploads, AI-assisted copy, and rich page bodies.
Provides the program-scoped operations workspace for schedule, volunteers, communications, readiness, replacement coverage, and GoodNearby public-site work. Disaster Response / Emergency Management Programs with deployment assignments enabled can assign approved Program volunteers to Mission shifts while keeping schedule, check-in, hours, notifications, and reporting aligned.
Configures program-specific reusable forms, a positioned versioned waiver library, documents, e-sign agreements, qualifications, background checks, training requirements, certification requirements, skill requirements, coverage review, staff approval gates, and contextual escalation for requirement concerns.
Reviews program applicants, onboarding progress, training, certification renewals, completion evidence, and requirement blockers.
Tracks mission attendance, shared kiosk setup, staff-assisted check-ins, no-shows, day-of participation, and contextual escalation for attendance or hours issues.
Shows assigned-program priorities, Missions, requirements, volunteers, communications, reports, and day-of operational work from one Programs option. Program Leaders see management actions when their permissions allow them; Program Staff see scoped operational actions without program configuration tools. Live Mission Control appears in Programs navigation for day-of tracking and ICS-enabled Mission command work.
Brings today’s Mission shifts, staffing and requirement blockers, check-in status, open incidents, and Program inbox replies into one assigned-Program workspace. Each item links to the existing operational system of record; the page does not change attendance, incidents, requirements, or messages directly.
Provides a Program-scoped Mission incident and safeguarding workspace for recording, restricting, escalating, triaging, and reporting incidents without exposing sensitive narratives to unauthorized staff.
Shows program summaries and, for Organization Leaders, an all-program roster with staff-management and archive actions.
Helps program staff keep one selected program ready for volunteers by managing ownership, public visibility, operating model guidance, volunteer profile questions, Mission location defaults, and badges from one program-scoped workspace.
Builds custom reports from selected scopes, metrics, filters, CSV output options, and inline preview/save/export feedback.
Lists prebuilt report templates and reusable CSV report exports.
Shows the main reports hub, scoped analytics cards, recent export audit history, scheduled reports, disaster after-action reporting for eligible Programs, and the Google Data Studio connector setup for organization reporting datasets and leadership report templates.
Loads an existing custom report into the supported builder editor so staff can preview, export, and update the saved definition without starting over.
Manages recurring report delivery schedules, active org/program scope, recipient emails, manual runs, pauses, audit summaries, and execution history with validation, loading, and error states.
Manages organization badge templates, template creation policy, publishable template versions, field access, and badge layout basics.
Controls organization-level settings, a dedicated Background Checks tab for choosing and configuring one automation provider, volunteer profile address requirements, organization-wide custom profile fields, badge printing defaults, and the Badge Print Station app download.
Provides the settings shell for organization-level controls and signed-in user preferences. Program profile, governance, GoodNearby visibility, location, and program badge settings belong in Program Settings.
Manages qualification definitions and requirement options.
Manages skill definitions and matching taxonomy used by volunteer workflows.
Manages program staff records, turnover-safe program assignments, scoped replacement coverage, searchable staff access, and Program Leader-scoped operational permissions.
Guides a future organization leader through choosing a Countdown plan, previewing billing cadence, and continuing into the customer signup flow without touching protected setup routes too early.
Routes volunteer support to program staff, lets customer users open page-aware support requests, and lets authorized users review preserved case context and escalation status without billing or settings leakage.
Shows a database-backed support help article and feedback prompt.
Shows Support Specialists, Platform Staff, and Platform Admins aggregate outcomes, resolved-case satisfaction, recurring issue categories, and knowledge enablement gaps from persisted support cases in the last 90 days.
Provides compliance export tools and routes staff to the live workspaces that own requirements, schedule closeout, and evidence data.
Shows escalated operational tasks, contextual escalation intake, calendar due-date review, and high-priority follow-up from the live task queue.
Coordinates live operational tasks, owners, due-date calendar review, queues, and escalation handoffs. Event-level staffing details are managed from the Calendar page.
Shows queued operational tasks that need review, assignment, calendar due-date review, or completion from the live task queue. New organizations start with an empty queue until real staffing or follow-up work is added.
Shows a searchable permission matrix for one user where admins can compare role defaults, detailed overrides, and effective access before saving audited user-specific permission changes.
Manages volunteer assignments, program relationships, staffing placements, and check-in readiness after a program exists.
Reviews volunteer applications, onboarding steps, disaster-response intake notes, credential claims, and training progress after a program exists.
Shows a photo-forward dark dashboard and the full Staff Notes & History record for a single volunteer, including shared platform-wide identity indicators, trust indicators, stats, structured Interests / Causes, skills, certifications, availability, Missions, emergency contact, organization and program profile fields, timeline, tags, staff-private notes, saved segments, documents, household links, communication history, duplicate review, and backend-calculated readiness requirement completion.
Manages volunteer qualifications and requirement definitions.
Tracks readiness blockers across reusable forms, versioned waivers, uploaded documents, e-sign agreements, training, certifications, credentials, and staff approvals using backend requirement completion records.
Manages volunteer recognition rules, milestone badges, Program Staff recommendations, privacy-aware leaderboards, thank-you approvals, opt-outs, audit records, and annual recognition exports.
Lists volunteers, opens operational profiles, and exposes contextual escalation for volunteer-specific blockers.
Reviews volunteer skill coverage, availability, and matching signals. Program skill requirements are managed from Program Requirements.
Orients newly signed-in users around the organization-to-program-to-Mission path and points them toward the right AidOrbit workspace.